Case Study

The Fire

• $8 billon Fortune 500 Company dialysis service provider experiencing rapid growth.

• Former Regional Manager had allowed highly non-compliant regulatory conditions to exist to garner favor with physician groups, including allowing a functionally illiterate employee to remain working in a hospital setting.

• Regional Office was unorganized and chaotic.

• Epic silos and resistance to change was rampant among rank and file physicians, professionals and staff.

The Rescue

• Responsible for operations of the Baltimore area, led 300 employees at 10 freestanding and 2 acute hospital centers.

• Reorganized office, practices, policies and procedures.

• Hired forward looking professionals. 

• Undertook efforts to realign and assure regulatory compliance.

• Built and planned two new dialysis centers after acquisition that doubled the size of the company.

• Mentored individual clinic leaders.

The Result

Improved operations while consistently meeting or exceeding budgetary goals.